Cisco DMVPN Phase 3

The Request

I have a client with a data center, a headquarters/DR site, and a lot of branches spread out all over the world with Internet connectivity.

They are currently using static IPSEC Internet facing VPNs to connect to their data center and HQ environemts, but the company is hitting a growth spurt and they are quickly realizing this solution is becoming difficult to scale and manage with their limited in-house IT staff.

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Cisco 6807 VSS ISSU Upgrade

The Request:

I have a client with multiple 6807 VSS pairs that required an IOS upgrade. All of the pairs have a single SUP2-T in each chassis and were in the 15 code train. Although the ISSU process is very straight forward I wanted to put this quick process up as I had to search through multiple documents to gather all the pieces I needed to knock it out.

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Convert Audio Files for use with the Cisco Unified Communications Suite

Quick Note:

I thought I would make a quick post around how I prepare audio files for deployment in Unity Connection, Communications Manager, Contact Center Express, and other Cisco UC1 products. This post will be focused around Unity Connections but the same method can be used for all applications.

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Cisco Unified Communications Manager & Unity Connection SFTP Emergency Backup to Mac OS X over the Internet

The Request:

I was engaged by a long time client who was having an issue with their local SFTP1 server. After some upgrades to their server infrastructure they noticed their phone/voicemail system had not been backed up in MONTHS! They asked if there was a way for me to perform an “emergency” backup to my system if they gave the voice VLAN access to the Internet temporarily while they fixed their SFTP issues.

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Cisco Translation Rules, CDRs, and Unity Connection

The Request:

I had a new client contact me requesting that I investigate a call that came in over the weekend where an external customer was able to leave a voicemail on an internal users extension, using the corporate IVR, instead of being routed to the weekend service. This behavior was unacceptable and caused much concern throughout the leadership. The client provided me the internal extension where the voicemail was left and a timeframe. Since I was relatively new to the system I was excited to get my hands dirty and really investigate the routing. As all voice engineers know, coming into a system someone else built can always be an adventure…

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