Convert Audio Files for use with the Cisco Unified Communications Suite

Quick Note:

I thought I would make a quick post around how I prepare audio files for deployment in Unity Connection, Communications Manager, Contact Center Express, and other Cisco UC1 products. This post will be focused around Unity Connections but the same method can be used for all applications.

The Request:

Due to inclement weather conditions in the southeast I had multiple clients that needed emergency messages uploaded to their Unity Connection auto attendants. I have some clients that have call handler managers and record and configure their own messages on the systems.  But, I have quite a few that would much rather just record a message with whatever is handy (an iPhone more and more these days) and e-mail it to me for uploading and configuration.

The Solution:

I like to use the Switch application by NCH Software for this task. For the amount of time I spend performing this task I find the software to be extremely easy to use, accepting of every format I have thrown at it, and relatively inexpensive. I thought the best way to show how to do this would be by shooting a quick video:

Also here is a quick screen shot of the settings for the WAV conversion so it will be in the format Cisco likes! I know we have all run into this especially with things like music on hold…

audio conversion settings


This is just a short post on a topic I am asked about often. I am sure there are MANY different ways to accomplish this task using many different tools and methods. I would love for you all to share your method in the comments so we can all learn!

  1. Unified Communications [return]

See also


Mason Simmons
Friday, Feb 13, 2015

bookmarked, great internet site!
Reply to Mason Simmons

Lyas Spiehler
Tuesday, Dec 8, 2015

I developed an online tool to simplify the conversion.
Reply to Lyas Spiehler

In reply to Lyas Spiehler
Tuesday, Dec 8, 2015

That is ###VERY### cool! Thanks for sharing!
Reply to Thread

Test Heroku
Monday, Aug 19, 2019

T est Test
Reply to Test Heroku

Test post after upgrade
Monday, Aug 19, 2019

Reply to Test post after upgrade

Say something

Send me an email when someone comments on this post.

Thank you

Your post has been submitted and will be published once it has been approved.

Click here to see the pull request you generated.



Your post has not been submitted. Please return to the page and try again. Thank You!

If this error persists, please open an issue by clicking here.