Reset Toner Counter on Brother HL-3170CDW

Quick Note

I thought I would make a quick post about how I reset the toner counters on my brother HL-3170CDW.  I find myself having to search for these steps every few months.

The Request:

I love my brother HL-3170CDW printer (CLICK HERE).  It performs great and always works for us.  The one thing I do not like is buying toner cartridges…and I have yet to do so!  I have owned this printer since August 13, 2013 and have yet to replace the toner even though I use it regularly.  My current page count is a total 1,432 pages with 1,009 being color and 423 being monochrome and I am still using the starter cartridges that came with the printer.  The brother spec sheet (CLICK HERE) states that the starter cartridges are good for 1,000 pages each, but I have been given the “Toner Low” error almost 3 times now.

The Solution:

The secret behind the continual use of the toner cartridges is the ability to reset the counters so the printer thinks the cartridges are new again.  I will continue to do this until print quality decreases.  Below are the steps to reset the counters.  I always reset all cartridges…just to save myself time.

  1. Open the top lid of the printer and leave ajar.
  2. Press and hold the “Secure” and “X Cancel” buttons.
  3. Use the arrow keys to select the cartridge model you would like to reset and press “OK”.
  4. Press the UP arrow to reset the cartridge.
  5. Once reset is selected you will see “ACCEPTED” on the screen.

After you perform the reset for the needed cartridges just close the printer lid and hit “X Cancel” to exit back to the main menu.  DONE! From time to time I also use the cartridge sliders to clean the wires and preventative maintenance to keep the printer running in good shape.

Thanks!

I would like to say thank you to the following resources:

Comments

dick merrill
Monday, Dec 28, 2015

holding down the two buttons as the first step does not work on my printer. I wonder if Brother fixed that workaround to sell more toner!

Dan
Monday, Dec 28, 2015

Oh no! I will not be updating any firmware if that is the case! Hope you are able to find another workaround.

Dan
Wednesday, Jan 13, 2016

FYI, firmware version 1.08 dated 15.05.26 seems to work. I can scroll through a variety of values. This is from a new printer installed today and getting familiar with the unit.

And I agree, so far the printer seems okay for everything 8½—11, but still wishing I could find a reasonably priced and easy to maintain 11×17 color laser. The only caveat so far is that it does pick up the pre-printed information from my checks.

Baz
Wednesday, Mar 30, 2016

Had the same problem. Try turning off and unplugging printer for 30s then back on. I had jobs in the print queue that I think prevented the cartridge reset.

Brian
Monday, Apr 11, 2016

Make sure the LCD display shows “Cover is open” before holding down the Cancel and Secure buttons. The first time I tried this my printer had just woken from sleep and did not register the cover being open.

Chris
Tuesday, May 17, 2016

Hi,

Thank you very much for this. I found that if the printer stops in the middle of a job because it’s “out of toner,” it is necessary to cancel the print job before it will allow you to reset the printer.

Harry
Wednesday, May 18, 2016

IT WORKS - YEA Thank you - What a frustration reliever

Khulthum Russell
Saturday, Jun 11, 2016

All praise is due to the Most High! I thank you very much for your post. I followed your instructions, and my printer is up and running again. Thank you, many times over :)

Suzy
Friday, Jul 22, 2016

I wish I knew if the 3180CDW had a workaround like that!

johnnyb61820
Wednesday, Aug 24, 2016

Just as an FYI - about every 10th time I try it it works. So, don’t give up on the first try if it doesn’t work!

Jeff
Wednesday, Sep 21, 2016

Thank you so much for this fix - you’ve saved us a boatload of money, sir!!

Susannah Francis
Monday, Nov 21, 2016

There is! Took some searching online, but I found it! This works on my 3180CDW printer. https://www.youtube.com/watch?v=uIIdHbM2OX0

Suzy
Wednesday, Nov 23, 2016

Thanks!!

Charleen
Wednesday, Dec 28, 2016

Worked like a charm, I love this printer. To bad you need to do this reset, but I was able to keep using it after my black ink ran out and hoping it will last for much longer with these reset options.

Lanette
Wednesday, Feb 22, 2017

That kind of thnnikig shows you’re an expert

Nando
Monday, Apr 10, 2017

At first it seemed that holding down the 2 buttons did not work with the cover “ajar” - open just a bit. Then I tried with the top cover completely open, and it worked. Thanks.

Dan
Monday, Apr 10, 2017

I’m glad you got it to work!

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